Application
These sales and delivery terms and conditions apply to all agreements entered into between Kentaur A/S (hereinafter “Kentaur”) and the buyer, unless Kentaur has accepted another basis for agreement in writing.
Quotations, orders & acceptance
Unless otherwise stated, quotations are valid for 60 days from the date of issue.
The buyer’s orders and purchases are only binding on Kentaur once the buyer has received written order confirmation.
If Kentaur’s order confirmation does not correspond to the buyer’s order, the buyer must submit a complaint immediately after receipt of the order confirmation. Otherwise, the buyer is bound by the order confirmation.
All correspondence, including order confirmations, delivery notifications, and invoices, will be conducted by email unless otherwise agreed.
Kentaur’s delivery
Kentaur’s delivery includes only the products specified in the order confirmation, and Kentaur undertakes to deliver products of standard good quality in terms of materials and workmanship, as specified in these conditions.
Kentaur is entitled to deliver up to ±5% of the agreed quantity for special models and/or special raw materials.
Product information, illustrations, drawings, and technical data such as dimensions and materials contained in catalogues, brochures, or other promotional materials from Kentaur are for guidance only.
All intellectual property rights, drawings, sketches, and technical specifications remain the property of Kentaur and may not be copied, reproduced, or transferred to third parties without prior written consent. The delivered products may not be manufactured, imitated, or transferred to third parties for such purposes.
Delivery condition
The place of delivery and delivery terms are specified in Kentaur’s order confirmation. If the delivery terms are not specified, delivery shall be Ex Works Kentaur’s business address (Incoterms 2010).
Prices
Prices are stated in order confirmations and current price lists.
Kentaur reserves the right to adjust prices with 30 days’ notice in case of changes in exchange rates, material prices, production costs, labour costs, transportation costs, customs duties, or other circumstances beyond Kentaur’s control (as set out under Force majeure).
If delivery is changed or Kentaur’s costs are increased due to the buyer’s actions, Kentaur is entitled to adjust the price accordingly.
Kentaur reserves the right to correct obvious errors in price lists, quotations, and order confirmations.
Unless otherwise agreed, an administration fee of DKK 50 per order is charged for orders under DKK 1,500. This does not apply to orders placed via the MyKentaur self-service portal.
Payment terms
Unless otherwise agreed in writing or stated in the order confirmation, payment terms are month-end plus 14 days net from dispatch from stock.
If payment is not made on time, Kentaur is entitled to charge interest on the outstanding amount from the invoice date at a rate of 1.5% per month.
The buyer is not entitled to set off any counterclaims not acknowledged in writing by Kentaur.
Kentaur reserves the right to withhold ordered and confirmed goods if outstanding amounts remain unpaid or if the total outstanding balance exceeds the approved credit limit.
Reservation of title
Kentaur retains ownership of the goods sold until the full purchase price, including accrued interest, costs, and other charges, has been paid in full to Kentaur.
Delay
In case of delay, the buyer must immediately submit a written complaint. Otherwise, the buyer forfeits any rights arising from the delay.
In the event of delay, Kentaur is not liable for loss of profits, loss of earnings, lost revenue, or any other indirect losses. Kentaur’s liability for damages cannot exceed the invoice price excluding VAT for the part of the delivery that is delayed.
If the delay is due to a force majeure event, the provisions under Force majeure apply.
Creditor’s default interest
If the buyer, after the agreed delivery time, fails to collect or receive the goods or provide instructions for shipment, Kentaur is entitled to store and insure the goods at the buyer’s expense and issue an invoice for the delivery.
If the buyer fails, despite written notice, to collect the goods, Kentaur — including in cases where the goods are specially manufactured according to the buyer’s specifications — is entitled to sell them on the best possible terms for the buyer’s account. The buyer must reimburse Kentaur for the difference between the agreed price and the realized price from the third-party sale, as well as all additional costs incurred by Kentaur due to the buyer’s default.
Defects & complaints
The buyer must inspect the delivery immediately upon receipt to ensure that it is intact and conforms to the agreed terms.
Kentaur must receive any complaint within 14 days of the goods’ arrival and no later than six months after delivery for non-apparent defects. The complaint must be submitted in writing immediately upon discovery or when it should reasonably have been discovered. Otherwise, the buyer forfeits all rights arising from the defect. Filing a complaint does not exempt the buyer from payment at the agreed due date.
This provision also applies if the goods are, at the buyer’s request, sent directly to the buyer’s subcontractor for printing, embroidery, or similar work. It is the buyer’s responsibility to inspect the goods with the subcontractor prior to such processing.
If the delivered goods are defective, Kentaur may remedy the defect by repair or replacement within a reasonable time. Upon such remedy, the buyer cannot assert further claims, including price reduction or compensation.
Kentaur is not obliged to cover the buyer’s costs for identifying defects. In the event of rectification or replacement, the goods must be returned to Kentaur at the buyer’s expense and risk.
Kentaur is not liable for loss of profits, loss of earnings, lost revenue, or other indirect losses arising from defects. Kentaur’s liability for damages cannot exceed the invoice price excluding VAT for the defective part of the delivery.
Failure to comply with washing instructions stated on www.kentaur.com does not entitle the buyer to make a complaint.
Cancellation & return
Standard items — defined as goods without logos, prints, embroidery, chips, or similar — may be returned upon prior agreement within 15 working days after delivery. The goods must be unused, unwashed, undamaged, and packed in their original packaging.
It is a further condition that the items are not discontinued from Kentaur’s product range.
A return number must be obtained from Kentaur’s customer service department before dispatch, and this number must be clearly indicated on the shipping packaging. Otherwise, a 15% deduction will be made upon crediting, or the goods will be returned to the buyer. Contact your Kentaur sales representative by email or at +45 75 94 11 77.
Return shipping is at the buyer’s expense and risk.
Goods sent to an address in Denmark must be returned to:
Link Logistics
Att: Kentaur A/S / (return number)
Vesterballevej 13
7000 Fredericia
Goods sent to an address outside Denmark (including Norway and Sweden) must be returned to:
KENTAUR PRODUCTION SP.Z O.O.
Att: (return number)
Drawska 45
73-150 Łobez
Poland
Product liability
The buyer shall indemnify Kentaur to the extent that Kentaur is held liable to any third party for any damage or loss for which Kentaur, under the provisions below, bears no liability towards the buyer.
Kentaur is not liable for personal injury unless the buyer proves that such injury was caused by acts or omissions on the part of Kentaur.
Kentaur is not liable for damage to movable property. Kentaur is likewise not liable for damage to products manufactured by the buyer or to products in which such items are incorporated, or for damage to movable property caused by such products as a result of the delivery. Kentaur assumes no liability for damage to the buyer’s products in which the delivery is incorporated.
Under no circumstances is Kentaur liable for loss of production, loss of earnings, liquidated damages, penalties, loss of time, loss of delivery, or any other indirect or consequential losses. In all cases, Kentaur’s liability for damages cannot exceed the insured amount under Kentaur’s product liability insurance.
If a third party submits a product liability claim against the buyer, the buyer must immediately notify Kentaur thereof.
Limitation of liability
Kentaur is not liable under any circumstances for indirect damages or losses of any kind. This includes, but is not limited to, liquidated damages or penalties to which the buyer may become liable towards any third party, as well as the buyer’s loss of production, loss of time, loss of delivery, or any other indirect or consequential losses.
Even if Kentaur, in individual cases, refrains from exercising a claim or right against the buyer, such forbearance does not constitute a waiver of that claim or right in any other case than the specific one expressly agreed upon.
Force majeure
Kentaur is not liable for any failure or delay in the performance of its obligations caused by force majeure, war, riots, civil unrest, government intervention or intervention by public authorities, fire, strike, lockout, export and/or import bans, mobilization, vandalism, currency restrictions, delays and/or failures in deliveries from subcontractors, transport obstacles including ice obstruction or transport accidents, power supply failures, production difficulties, or any other cause beyond Kentaur’s reasonable control.
If proper or timely delivery is temporarily prevented by one or more of the above-mentioned circumstances, delivery shall be postponed for a period corresponding to the duration of the hindrance, plus a reasonable period under the circumstances to restore normal conditions. In such cases, Kentaur is not liable for any loss or damage arising from the delay. Kentaur shall notify the buyer of the change or expected change in delivery time without undue delay. Delivery at the postponed delivery time shall in all respects be deemed timely, and Kentaur is not liable for any consequences of such postponement.
Governing law & venue
All disputes between the parties shall be governed by Danish law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply, in whole or in part.
Any disputes shall be settled by the ordinary courts at Kentaur’s venue – the District Court of Kolding. Kentaur is not liable for any costs, losses, or damages incurred by the buyer in connection with such legal proceedings.
Complaints
If you disagree with our handling of your complaint, you may contact the Centre for Complaint Resolution, The Danish Appeals Boards Authority, Toldboden 2, 8800 Viborg. You can submit a complaint to the Centre for Complaint Resolution.
The European Commission’s Online Dispute Resolution platform can also be used when submitting a complaint, particularly relevant for consumers residing in another EU country. Complaints are submitted at http://ec.europa.eu/odr. When submitting a complaint, please state our email address: mailto:[email protected].
Kentaur is not liable for any delays, losses, or damages arising from the handling of a complaint by external authorities or institutions, nor for any outcome of such complaint procedures.
Last updated October 2025.