Do I need an account to place an order?
No. You do not need an account to place an order.
Who can place an order on your webshop?
Everybody inside the EU can place an order on our webshop.
However, there are limitations, where you need to go through one of our dealers instead of our webshop. These are:
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When you are from a country outside of the EU (including United Kingdom and Norway).
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When you need a name or logo embroidery/transfer on your clothes.
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When you have a VAT number but live in Switzerland or the US.
Remember to fill in the mobile phone number and e-mail address to receive information about your shipment.
Can I shop on behalf of the company I work for?
Yes. Fill out your information by writing your name in the 'reference' field, and by stating your delivery address and the address of the company you are working for. Please also include a mobile phone number and e-mail address to receive information about your shipment.
NB that your company credit card may have a limit that you cannot exceed.
Do I need to fill in the VAT number of my company?
Yes. If you need the information of the invoice later or are shopping from Switzerland, USA, or UK.
When will the money be drawn from my account?
We will draw the money from your account when your order is ready to be shipped (either from Denmark or Poland). Be aware that the amount may be reserved on your account when paying with your credit card.
When will my order be shipped?
It is only possible to order products in stock. Thus, they will be shipped within 1-2 workways following your order.
Can I make changes to my order?
No.
As we may already be processing your order as soon as it is placed, it is unfortunately not possible to make changes. If you need to change something, please write to [email protected] as soon as possible as we may be able to change the delivery address or stop the shipment.
It is not possible to change the contents of your order or add products.
If you have made a mistake, please return your order, and order a new one.
Can I return my order?
Yes. Please follow the instructions on how to return your order here: LINK til vores returforsendelsesflyer.
Please note that we only accept return orders that are in their original, unused condition. Please fold your order and place it back in the box.
When will I receive my refund?
We will refund your money as soon as our warehouse has processed your order.
Please note that we only refund returns that are in original, unused condition. Please fold your order properly and place it back in the box you received your order in.